Upgrade
- Choose a planClick "Choose plan" and pick Pro or Advanced, monthly or annual.
- Approve on ShopifyApprove the charge on Shopify's billing screen. If you decline, nothing changes.
If you upgrade during the trial, billing starts when the trial ends. If you cancel the paid plan or uninstall before the trial ends, you are not charged.
Downgrade
- Pick a lower planOpen Plan and billing and pick the lower plan.
- ConfirmA summary lists the sequences affected and the customers still inside them.
What pauses
- Features over the new plan's limit are paused, never deleted. The same applies when the trial ends.
- Customers already inside a paid-plan sequence finish all of its remaining steps.
- No new customers enter a paid-plan sequence until you upgrade again. Then paused sequences accept new customers again.
Refunds and price changes
- Charges are billed by Shopify and are not refunded for partial billing periods, unused time or a downgrade, except where the law requires a refund.
- Paid plans renew each billing period until you change plan or uninstall. Uninstalling stops future charges.
- We give 30 days' notice by email and in the app before a price change.